Our Brand
Birkenstock and sustainability
The protection of our natural resources is one of the most pressing issues of our time. We constantly work to improve production processes, products, packaging and logistics. A high proportion of the natural resources that we use are from sustainable sources: cork, natural latex, jute, leather and wool felt are among our most important materials.
RESPONSIBILITY IN THE SUPPLY CHAIN
BIRKENSTOCK, a company with a long tradition, has set ethical and social rules for us and our business partners and developed a Code of Conduct.
Complaints in accordance with the German Supply Chain Due Diligence Act (LkSG) due to actual or imminent human rights or environmental incidents in connection with our own activities or suppliers of BIRKENSTOCK can be reported via the protected SpeakUP Line provided by the BIRKENSTOCK Group B.V. & Co. KG.
Further information on how we deal with complaints related to the LkSG can be found in our Rules of Procedures for Compliance.
German Supply Chain Due Diligence Act guides us to monitor and report on human rights and environmental risks in the supply chain.
Hereby, we present our disclosures:
- Birkenstock LkSG Report 2023 (in accordance with Section 10 Article 2 of the LkSG)
- Grundsatzerklärung (in accordance with Section 6 article 2 of the LkSG)
Modern Slavery Statement
BIRKENSTOCK has taken steps to ensure that slavery and human trafficking is not taking place in our supply chains or in any part of our business in accordance with Section 54, Part 6 of the Modern Slavery Act 2015. This statement is in respect of BIRKENSTOCK’s financial year 2023.
OTHER TOPICS
Birkenstock
Natural Latex Milk
Liquid Rubber with Extraordinary Adhesiveness
Natural latex serves as a natural binding agent in the production of the footbed. Like cork, natural latex is also a renewable resource. Natural latex is obtained from the resin of rubber trees. The milky liquid is emitted as the plant’s natural protective mechanism against bacteria and fungi. Rubber trees are native to tropical regions. When they are harvested, the bark of the rubber tree is scored. The latex milk that is emitted is collected in small buckets. This is first done when the trees are six years old. From then on, a rubber tree will provide about 80 grams of latex each and every day for 25 years.
Repair service
REFURBISHING YOUR FAVORITE SHOES
BIRKENSTOCK products are well known for their very high quality. This is the result of high-quality materials from sustainable sources that are carefully processed under what are the best conditions for our brand. The quality of both the raw materials and the final products is continuously monitored as part of our comprehensive quality assurance process.
If your BIRKENSTOCK products are used and cared for properly, you will enjoy them for a very long time. However, some product components are subject to normal wear and tear. This is particularly true for soles as well as for movable shoe components, such as straps, hook-and-loop fasteners and zippers. But if something does break, you don’t have to part with your favorite shoes. Many things can be repaired at a reasonable price. All you need to do is contact our repair service.
For sandals and clogs, our repair service includes the following services:
- Replacing the entire sole/replacing the footbed
- Replacing and ensuring proper adhesion of outsoles for ESD and anti-static products
- Replacing rivets and buckles
- Carrying out adhesive work
Take a stand against our throwaway society and ask your local BIRKENSTOCK retailer about our repair service. If you don’t have a retailer in your area, simply send your shoes straight to us:
Birkenstock Logistics GmbH
Rheinstraße 10
D-53560 Vettelschoß
If you have any questions, please give our team a call:
Phone +49 2683 9359 0
On request, we would be happy to provide you with an advance cost estimate. Please contact one of our staff. The invoice for the repairs will be sent to you under separate cover.
Warranty notice:
Please note that we are unable to accept returned items that show signs of wear. Please therefore ensure that your feet are dry when trying on our products. The high-quality suede used to line our footbeds is a sensitive natural material. Wet or dirty soles will soon leave marks on the footbed. As you will no doubt understand, this invalidates the warranty. We therefore recommend that you wear try-on socks when trying on our footwear.
Returns notice:
If you are not satisfied with your purchase, we kindly ask you to contact the retailer directly. To enable speedy processing of your customer service request, we kindly ask you to direct any complaints to the retailer concerned.
Birkenstock
Social Responsibility
Social Responsibility
The responsible use of natural resources and compliance with stringent social and environmental standards are two of the core values at BIRKENSTOCK. BIRKENSTOCK was embracing sustainability and social responsibility long before the term “corporate social responsibility” was coined. The exceptionally high degree of vertical integration not only ensures impressive product quality and durability, but also goes hand in hand with extensive monitoring of the value chain, from the purchasing of raw materials through to delivery of the finished product. Thanks to its rigorous commitment to quality, BIRKENSTOCK is making a statement against the throwaway mentality that currently prevails in the global fashion industry and is positioning itself as a pioneer of socially and environmentally responsible commerce.
BIRKENSTOCK also accepts social responsibility above and beyond its business activities. Accepting social responsibility and playing an active role in efforts to solve the challenges facing society, however, is not a faddish activity, but rather a reflection of a corporate ethos that has been deeply rooted for several generations.
Birkenstock
Jute
a Natural Stabilizer from Renewable Textile Fibers
Jute provides additional stabilization of the cork and latex core in the original BIRKENSTOCK footbed. In addition, the plant fibers improve the moisture-regulating properties of the footbed. Jute is a renewable resource as well.
The annual plant is generally grown in perpetually humid tropical regions. The bushes grow to 15 to 20 centimeters before they are harvested after about four months. Before the fibers can be spun, the plant textile fibers are first roasted, peeled, combed and cleaned. The natural fibers are then softened. During the production of the footbeds, two layers of jute fiber braid are used to stabilize the top side and underside.